FAQs For Smart Card Application

Questions

Why do I need to apply for smart card? How many cards should I apply? When can I get the smart card after I made payment? How can I apply for additional smart card after I have done my new or renewal registration in ePerolehan? Why should I print the smart card form and attach a copy of IC to be sent to Commerce Dot Com Sdn Bhd? Why the price of the third card is is different from the first and second card? When can I use my smart card? Can I collect my smart card at your office? Can I do separate payment for smart card and registration fee? When my smart card will be expired? When I renew my registration, should I apply for the new card? If I lost my card, what should I do? If I do not receive the smart card after a month I have made payment, what should I do? If I forgot my pin number, what should I do? Can I give the access to use smart card to my family who is not working for the company?

Questions And Answers

Q1. Why do I need to apply for smart card?

The smart card is used for verification and authentication of the user access to ePerolehan and online transaction with Government agencies. The card is the only access key to log in to ePerolehan for both Government and Supplier user.

Supplier should apply at least ONE smart card with the role as a Supplier Administrator.

Supplier should receive their smart card within 10 working days from the date payment is cleared. Smart card and pin mailer will be sent separately via Pos Laju (M) Berhad courier services.

After supplier has completed the online new or renewal registration, supplier can apply for a smart card thru the Supplier Administrator. Supplier Administrator has to log into ePerolehan system with his or her smart card and choose the Administrator Role. There is a tab at the top screen, "User Profile" and the Administrator can apply for the additional card via online.

The smart card form and the IC copy are for verification purpose by the appointed Certification Authority and it is one of the requirements under the Digital Certificate Act.

For the third card onward, supplier has to pay for the price of the smart card which is RM50.00 and plus Digital Certificate which is RM110.00. The total price for the third smart card is RM160.00.

You can use your smart card once you have received your pin number for the smart card delivered by POS Laju (M) Berhad.

Collection of smart card at Commerce Dot Com Sdn Bhd is only allowable if supplier has pending action in the Action Bulletin. Supplier needs to inform us in advance on the date and time of collection for us to make arrangement with the Certification Authority.

Yes.

The smart card validity period is three years and the expiry date is shown on the card.

It depends on the validity of your smart card. If the card is still valid at the time you want to do registration renewal you do not need to apply for a new card. Your smart card still can be used and you can renew it within 60 days before the expiry date.

If you lost your smart card, you should report to our Customer Service through a letter. After that, you should apply new smart card and make new payment. The amount of the payment will depend on the number of smart card you apply and the entitlement of the number of smart card for your company.

You should report it to our Customer Service and we will check your smart card status with the Certification Authority.

To help you get a new pin number you need to bring your card to Commerce Dot Com Sdn Bhd at Cyberjaya or at any eP Shoppe. OR you could also:-

1. Send a representative to bring the smart card with an authorization letter from the user for the card to be unblocked.
2. Courier the smart card to Commerce Dot Com Sdn Bhd with an authorization for the card to be unblocked.

You should not give your smart card or show you pin number to anyone. Under the Digital Act 1997, the owner of the smart card is fully responsible for the usage of card. If any unlawful transaction is detected, the owner will be responsible.

Should you have any inquiries, feel free to contact Khidmat Bantuan ePerolehan at 03-2263 2255 or email us at bantuan@eperolehan.com.my.

top