Survey Form

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Online Customer Survey

Thank you for your response to this survey. Your response in this survey will help us improve the ePerolehan system, quality of customer service and product awareness.

1. System Benefits
Do you think that ePerolehan has benefited you?
1a	The ePerolehan system has lowered my administrative and operational cost.
1b	The turnaround time for payment of goods and services is shorter.
2. System Usability and Performance
How do you rate the ePerolehan transaction site?
2a	Content clarity
2b	Feature functionality
2c	Ease of navigation
2d	Page loading speed
3. ePerolehan Website
How do you rate the ePerolehan website?
3a	Content
3b	Appearance
3c	Ease of navigation
3d	Page loading speed
4. Customer Service
How do you rate the Customer Service department?
4a	Staff professionalism (i.e. attitude, helpfulness and friendliness)
4b	Response time to an assistance request
4c	Quality of service or solution provided
5. Respondent's Details
5a	Name
5b	E-mail address
5c	How did you know about ePerolehan?
5d	How did you know about Commerce Dot Com?
5e	What is your primary Internet access method?
5f	Other comments (if any)