ePerolehan is an electronic procurement system that enables suppliers to sell goods and services to the Government through the Internet. It is an electronic procurement system that links the buyer and seller communities together in a trusted environment, enabling the communities to do business online in a safe and trusted environment. ePerolehan allows suppliers to register or renew their registrations with the Ministry of Finance through the Internet.
Q2. Who is Commerce Dot Com Sdn Bhd?
Commerce Dot Com is a private organisation appointed by the Government of Malaysia to design, build and operate ePerolehan.
Q3. Where can I obtain help if I encounter any problems or questions?
Please call ePerolehan Customer Service at 03-8312 2525 for help with your online registration or any queries pertaining to ePerolehan or, you may also e-mail your enquiries to bantuan@eperolehan.com.my. If you have inquiries on policy matters, and the status of your registration, please call Bahagian Pengurusan Perolehan Kerajaan at the Ministry of Finance at 03-8882 3218 / 03-8882 3166.
Questions About Registration
Q4. Why do I have to register with ePerolehan?
With the launch of ePerolehan, the Ministry of Finance has introduced a policy which requires every Government supplier who wish to register with the Ministry of Finance to now register with ePerolehan.
Q5. When do I register with ePerolehan?
You may register with ePerolehan when applying for a new registration, re-application for new registration or renewal of registration with the Ministry of Finance. If your registration with the Ministry of Finance is currently valid, you need not register with ePerolehan until 3 months of the expiry date. Registration with ePerolehan is only done when you renew the registration with the Ministry of Finance.
Q6. How do I register online?
Online registration is done through the our web site at www.eperolehan.com.my You will find the electronic ePerolehan Registration Form to do the registration online.
Q7. When I enter the ePerolehan web site, I see many forms that can be downloaded. Which forms do I need to download?
This depends on the individual's needs. However, we recommend that you download the "Registration Guide" because this guide will be able to take you step-by-step on filling up the Registration Form with the Ministry of Finance online. Please ensure that your PC has the Adobe Acrobat Reader before you download any forms. If you do not have it, Adobe Acrobat Reader is available for you at the download screen.
Q8. Can I still use the former Ministry of Finance forms for registration?
No, the Ministry of Finance will no longer accept the former registration forms. These forms are also no longer available at the counter. All registration with the Ministry of Finance are currently online by using the Registration Form which is available in the ePerolehan system only.
Q9. What is the registration fee for new/renewal/re-application?
The registration fee for all types of registration is RM310.00 (inclusive of stamp duty). Registration is valid for 3 years.
Q10. When and to whom can I make the registration payment?
You need to make the registration payment once the Ministry of Finance has approved the application for the registration. The registration fee of RM310.00 (inclusive of stamp duty) is payable by Bank Draft, Postal Order, Money Order or cheque to Commerce Dot Com Sdn Bhd. You will need to also enclose the Approval Letter from the Ministry of Finance together with the payment.
Q11. My registration is with the Ministry of Finance, why must I make my payments to Commerce Dot Com Sdn Bhd?
The ePerolehan system is one of the MSC flagship applications under the electronic government initiative. The Ministry of Finance being the lead agency for the implementation of the ePerolehan system has appointed Commerce Dot Com to build, operate and maintain the ePerolehan system on a BOT model (Build, Operate and Transfer). Therefore, the registration fee paid to Commerce Dot Com is to finance the development maintenance and operations costs of the ePerolehan system.
Q12. How do I find the status of my application for registration?
You may know the status of your registration by logging into the ePerolehan system by using the log in ID and password that you created at the time of filling up the online registration form or contact Customer Service and provide the application reference number.
Technical Questions
Q13. What browser and software requirements must I have to use ePerolehan?
Q14. I have tried signing in your website to create Login ID and password for my registration and other services but I find surfing your website to be too slow. Why is that?
This depends on when and from where you are browsing through ePerolehan. The sign-in process might take a longer duration because the information is encrypted with 128-bit technology (depending on your browser version), before it reaches our server for security reasons.
